Frequently Asked Questions
Is counseling right for me?
The long answer: If you are researching therapeutic help online, then you are probably ready to give it a try, so the answer is YES!
How do I get started?
If you are interested in getting started with one of our practitioners, fill out the appointment request form. You will be ask some brief questions regarding your need for services, as well as some questions regarding your insurance coverage and availability. For your convenience, most billing and/or insurance questions can be answered before you’re even scheduled for your first session. To expedite this process, please have your insurance card ready when you call.
How long does a session usually last?
Sessions can range in length, depending on the needs of the client. Typically, an initial assessment (those clients who haven’t been previously seen by our clinic) runs about an hour. This allows ample time to identify the needs of the client, and to see if the therapist is a “good fit” for the client. Subsequent sessions usually range from 50 minutes to one hour, depending on the needs of the client, and what your insurance company allows.
When can I get in for an appointment?
Please fill out the form online to schedule an appointment. They will guide you through the process of insurance verification if desired, and give you the earliest possible appointment, usually within a week or two.
Do you prescribe medication?
No. The practitioners in this clinic are licensed psychologists and counselors; they are not physicians. Only a medical doctor (MD) or an Psychiatric Nurse Practitioner (NP) may prescribe medications.
Do you accept insurance?
Yes! We file insurance with multiple insurers (see Insurance/Fees). However, due to the intricacies of managed health care, not all insurance is accepted. For questions regarding insurance eligibility, please contact the Office Manager or your plan directly.
What if I have to miss a session?
Missed appointments have an impact on the therapist’s schedule and are not in the best interest of you, the client. SBC values our clients and strives to provide exceptional care to all those seeking our services. We respect and reserve your appointment time just for you and do not double book appointments. If you are unable to keep your appointment, we would like to have the option to offer that appointment to another client who needs to see a therapist and ask that you show consideration by calling in advance to cancel. Failure to give at least 24-hours notice of cancellation or not attending the appointment will result in a charge of $60.00. This fee must be paid before your next visit. This charge cannot be billed to your insurance company and is owed by you.
Is the information I provide to your staff confidential?
We adhere to patient privacy policies as outlined in the Health Insurance Portability and Accountability Act (HIPPA), and respect your right as an individual to keep your information secure. However, certain circumstances may exist that require that a portion of your file be disclosed to a relevant party, i.e. insurance companies that require a diagnosis to file insurance.
Kyle Kornbau is listed at AllTherapist.com Kyle is also a member of the LPCANC http://www.lpcanc.org/referrals2.php?pagenum=9&cgifunction=Search